Solutions
Managed operations, built around how your business actually works.
Valtiera Group does not supply staff. We build, train, manage and report on the teams that run your functions, and we hold them to a documented standard.
The delivery model
One operating structure across every domain.
- Dedicated teams. Your people work on your account only. They are not shared, pooled or rotated across clients.
- You approve every hire. We source, screen and shortlist. You interview. Nobody joins your account without your sign-off.
- Management is included. Quality assurance, coaching, scheduling, campaign management and reporting are part of the engagement, never a separate line item.
- Performance is measured. Defined scorecards, daily monitoring, and daily, weekly and monthly reporting in a format you can act on.
- Underperformance is our cost. If coaching does not correct a performance issue, we replace the team member. You do not pay for the transition.
Service domains
Sales & Revenue Operations
Outbound teams that generate pipeline against your list, your offer and your criteria.
Capabilities
- Outbound prospecting and cold calling
- Appointment setting and calendar management
- Lead qualification against defined criteria
- Reactivation of aged and unconverted leads
- CRM management and disposition logging
- Activity and outcome reporting
Delivery
- Recruiting and shortlisting against a role-specific standard
- Onboarding and training on your business, offer and objection landscape
- Dialer configuration, campaign setup, list loading and script build
- Daily call monitoring against a defined quality scorecard
- Weekly coaching from live recordings
- Data strategy and list selection, where data is included in scope
Customer Experience
Support teams trained on your product, your tone and your escalation policy.
Capabilities
- Inbound voice support
- Email and ticket handling
- Live chat
- Order and account servicing
- Retention and win-back
- Customer onboarding
Back Office Operations
The processing work that has to be right and has to be consistent.
Capabilities
- Transaction coordination
- Data entry and validation
- CRM hygiene
- Document management
- Scheduling and dispatch
- Billing and invoicing support
Technical Support
Structured technical resolution for products and internal teams.
Capabilities
- Tier 1 and Tier 2 helpdesk
- Ticket triage and routing
- Troubleshooting and resolution
- Onboarding and configuration support
- Internal IT support desks
Data Services
The data layer that determines whether outbound and analytical work is worth doing.
Capabilities
- List building and acquisition
- Data enrichment and appending
- Skip tracing
- Market and competitive research
- Data cleansing and deduplication
- Contact validation
AI & Technology-Enabled Operations
Automation applied where it genuinely reduces cost per transaction, with people retained where judgement is required.
Capabilities
- Workflow automation
- AI-assisted quality assurance and call review
- Conversational AI for high-volume, low-complexity contact
- Reporting and dashboard automation
- Systems integration
A higher standard together
Tell us which function is holding your business back. We will tell you directly whether we are the right operator for it.